Please note: All delivery times are extremely likely, but not guaranteed. Delivery is guaranteed, but due to factors beyond our control, delivery times are not. All orders are insured at our cost.

Main centres are Johannesburg, Pretoria, Pitermaritzburg, Durban, Cape Town, Port Elizabeth, East London, George, Bloemfontein, Kimberley. Deliveries to addresses outside a 50km radius from a Main centre are classified as Regional and delivery times will be affected.

All computer hardware is supplied subject to availability. Customers can normally expect to receive their purchases within 2 - 5 days of confirmation of payment. We will advise customers if we are unable to supply goods within 24hrs. Customers are welcome to contact us to check on availability of stock before paying for an order. Please note that we will only do a refund after 3 days of not being able to supply a product. Customers should therefore allow for at least two days for delivery (even with overnight delivery), before following up on orders.

We make use of door to door couriers only. We are unable to deliver to PO BOX addresses. Please specify a street address, contact person and contact telephone number in the order comments at checkout, if this information is different for the user placing an order. Customers can specify up to 4 alternate addresses in their account profile for delivery.

We reserve the right to review these rates at any time.

Refunds & Returns Policy

The provision of goods and services is subject to availability.

EasyBuy Electronics reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

EasyBuy Electronics guarantees the delivery of goods and in proper working order. We need to be notified of goods received defective within 48hrs of the customer signing for them. Goods received defective may be returned to EasyBuy Electronics at no cost to the customer. We will arrange to collect the faulty goods, repair or replace them, and return them to the customer. Hereafter all shipping charges between the customer and EasyBuy Electronics will be for the customer's account. Please note that if returned goods, deemed to be defective by the customer, are found to be in proper working condition, then the customer will be liable for the above shipping charges together with any handling fees the supplier may levy. Goods need to be returned in their original packaging together with all package contents.

Items such as mainboards, hard drives, memory modules, processors in particular need to be returned in their anti-static bags, even if the item was DOA (Dead on Arrival).

In the event of a warranty claim, please note the following:

• The decision to replace or refund an item rests with the supplier concerned. Please accept their decision as final after their findings. For your peace of mind, we buy only from the reputable major suppliers in South Africa.
• The shipping cost of returning faulty goods is for the customer's account. Please contact us for a collect and return quotation.
• With any returns process, there is a normal turnaround time, depending on the product. This may be up to 3 weeks.

The warranty on electronic goods is voided under certain circumstances, these include:

• Missing or incorrect serial numbers.
• Tampered with seals.
• Physical damage caused by lightning, power surges.
• Burn marks on the product.

We will not accept the return of:

• Opened software packages or any consumable items such as printer cartridges and media.
• Goods due to compatibility issues. Please check compatibility before purchasing.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.